Information we collect
Depending on how you use SHELROCK, we may receive business contact details, account credentials, company information, sourcing requirements, product specifications, quantities, delivery details, commercial preferences, supplier capability information and files you choose to upload.
Technical information may also be generated when you use the site, such as device/browser data, approximate location derived from network information, page activity and diagnostic information.
How we use information
We use information to operate the website and buyer workspace, structure and progress sourcing requirements, assess supplier or exporter capability, communicate about enquiries, improve site performance, protect accounts and support trade-related services.
Information submitted in a sourcing requirement may be used internally to identify suitable supply capability and coordinate the commercial route. We do not treat a public product listing as permission to expose private buyer requirements.
Analytics, cookies and similar technologies
SHELROCK uses website analytics, including Google Analytics, to understand traffic and how pages are used. These services may use cookies or similar technologies to produce usage and performance information.
Your browser may allow you to limit or delete cookies. Some essential functionality may depend on local storage, cookies or session data.
SHELROCK AI interactions
When you use SHELROCK AI, the text you submit and related sourcing context may be processed to understand the request, structure a sourcing brief and provide a response. Avoid entering passwords, payment-card details or unrelated confidential information into free-text AI fields.
Where account or requirement context is connected to an AI-assisted workflow, that context may be used to help continue the same sourcing journey.
When information may be shared
Information may be shared with service providers that support website hosting, analytics, communications, account security or technical operations. Relevant sourcing details may also be shared with potential suppliers, logistics or trade-service participants when necessary to evaluate or execute a buyer requirement.
We aim to share only what is reasonably needed for the relevant task and do not sell personal data to advertisers.
Retention and security
We retain information for as long as reasonably needed to operate accounts, progress enquiries, maintain business records, resolve disputes, protect the service or meet applicable obligations. Retention periods can differ by data type and transaction stage.
We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security. Users are responsible for keeping account credentials confidential.
Your choices and requests
You may ask about the personal information associated with your account or enquiry, request correction of inaccurate information, or request deletion where appropriate and legally permitted. Some records may need to be retained for security, transaction or legal reasons.
For account-related matters, use the Sign In page and the account-access route. For other privacy questions, use the Contact page and identify the request as a privacy matter.
Changes to this policy and contact
We may update this policy as SHELROCK develops new features or operating processes. The latest version will be published on this page with an updated date.
For privacy questions or requests, use the Contact page. If your request relates to an existing buyer workspace, include the business email connected to that account so the request can be identified.